Provide a first list of Entities to help companies which decide to define their own Entities.
Most of these definitions are available for any Industry, focusing on the service Industry.
The objective of the Service Industry is to deliver Business-Services to Beneficiaries.
CEISAR uses 3 terms: Offered Service (defined by Marketing), Subscribed Service (used by Sales People), and Delivered Service (for Beneficiaries).
Before obtaining Benefit, a Contract must generally be subscribed. The Contract relates to Product, Actors, and Contacts.
Rules and Parameters for Contract Management and Service Management are defined by Marketing people. They can be grouped together inside a Business Entity called “Customer Product”, so that Product defines how Contract and related Services are managed.
This Product then defines what can be sold to customers, and how services will be Delivered.
By extension, we suggest to use Product Entity to define Parameters and Rules for other domains than sales to end customer. For example, the “Distribution Product” defines rules and data for relations with distributors (like commissions).
Some Contracts are dependent on other Contracts. Try to design these Group Contracts reusing Entities already defined.
An Account is a way to group accounting movements to give a consistent view of financial information on one item.
For example an Account may measure Contract activity.
An Actor is A Person or a Legal entity or an Automate.
An Actor may play one or several roles.
Roles are classified as Business Role or Organization Role
Business Role: layed by people who are not part of the Enterprise Organization
Organization Role is played by people who are part of the Enterprise Organization. The Organization Role is defined as the Role of the Position related to the Actor (see § on Organization).
An Organization Unit is a node of a hierarchical structure.
An Organization is a hierarchy of Organization Units which all depend from the same Organization Unit (also includes Partner structure when needed).
The Organization Actors are Employees or external People.Most of the Organization Actors are also IT Users.
A Position is an Organization Unit for just one Actor.
The Organization Role of the Position applies to the Organization Actor who is related to the Position.
All IT Users cannot use all the offered IT Services. They require Rights.
All IT Users must do their assigned work. They require Duties.
Management requires accurate data generally organized according to several dimensions like: Product, or Product Domains, Service or Service Domain, Customer or Customer Segment, Time, Geographic Scope or Organization Scope, Indicator Nature, Measure, Real or budget.
By “Input” we define what enters inside the Enterprise System either by external Systems or by direct entry done by IT Users.
An Operation is a Business Entity which has a standard life-cycle: an Operation is Prepared in one or several tasks by one or successive IT users. When an Operation is executable (validity of data and authorized), it can be Executed, which means that the updates to other Entities (like stocks) can be performed. If a Business Process has several sets of irreversible actions, it means that there are as many Operations: it is a Multi-Executions Process.
Output is what is produced by the Information system to inform people or to feed other systems.
Most of the concepts developped on this website are further developped in our white papers. You can download any white paper freely. Please do not re-use without explicit permission.