In this glossary, you will find a set of terms we have defined and reused extensively in our white papers. We have tried to use as few terms as possible. When several terms relate to the same concept, we define only one term and add the others as synonyms.
The “Solution Model” groups several Action-Models and includes the Information private to this group of Actions. Solutions may have different levels of granularity: a CRM Solution groups Processes, while a Pricing Solution groups Functions.
Most of the concepts developped on this website are further developped in our white papers. You can download any white paper freely. Please do not re-use without explicit permission.